RADEN LEVIA ASRIANA

Spearheaded market entry into Indonesia, successfully establishing local operations and business infrastructure from scratch.

Built, scaled, and supervised a 15-person cross-functional team spanning marketing, customer service, human resources, and general administration.

Designed and executed full-cycle recruitment strategies, personally interviewing, hiring, and onboarding local personnel to support rapid growth.

Acted as the critical operational liaison between local Indonesian teams and international headquarters in Dubai, establishing rigorous reporting structures.

Initiated and secured B2B relationships with industry owners, leading approximately 10 high-impact business meetings through direct networking to drive strategic partnerships.

Provided customer support for Indonesian customers as part of a multicultural team comprising Filipino, Thai, Vietnamese, Malaysian, and Khmer colleagues.

Handled up to 100 customer interactions per shift through Live Chat, WhatsApp, and Telegram.

Investigated and resolved customer complaints and coordinated cross-departmental escalations.

Worked across multicultural teams to ensure timely and consistent resolution of Indonesian customer concerns.

Managed full-cycle recruitment for 20+ operational and hospitality positions, including sourcing, screening, interviewing, and onboarding local employees.

Supported HR operations within a Japanese hotel and restaurant environment serving primarily Japanese and Khmer customers.

Supported efforts to attract Indonesian customers, including Bahasa Indonesia promotional advertising that generated Indonesian restaurant visitors.

Delivered English training to local employees to support communication and service in an international hospitality environment.

Supported payroll coordination, employee relations, and compliance documentation.

Coordinated communication between the Khmer management team and international partner agencies.

Worked closely with Indian recruitment agencies to support the placement of Indian workers in corporate roles in Cambodia.

Supported talent acquisition activities and international-market staffing coordination.

Managed executive reporting and communication workflows between external partners and internal departments.

Supported Malaysian management in managing relationships with Indonesian tenants, customers, property owners, and prospective clients.

Managed client communications and maintained professional relationships with Indonesian customers in an international real estate environment.

Oversaw lease administration including contract preparation, invoicing, and payment-dispute resolution.

Coordinated administrative matters between management, tenants, property owners, and other stakeholders.